It seems that in the world today cell phones trump just about everything else of importance in your day-to-day life. Your cell phone is a highly valued and personal object. Walking around a college campus it is hard to spot someone who isn’t walking head down with their face focused on that tiny screen, or who doesn’t have their headphones plugged into it. It seems that we just cannot get through the day without using some of these extremely handy applications that make our lives simpler.
Branded applications are one of the newest ways brands are trying to reach people and give them something useful that subsequently ties in with their product. People want to be engaged. Designing a useful application that is the perfect alignment of consumer and marketing interests is what helps make it successful. This creates direct and targeted exposure for consumers and builds brand awareness. People enjoy applications that are simple, useful, and save time.
Branded applications can fall under the categories of either entertainment or utility. Each category has pros and cons to it. For the entertainment functioning applications, their benefit is that they usually have a significant number of downloads, and are engaging. The downside of this is that although large numbers engage in downloading and using the app, it does not hold much brand recall. Users of entertainment applications also do not tend to keep up an ongoing interaction, and soon the novelty wears off. It is even found that 95% of downloaded applications are not used 30 days after being downloaded (Shah). This is why the best approach is to create an application that has a utility feature so that users can continue coming back to time and time again to fulfill a need. Utility applications usually have a slower build to popularity and download growth, but it evolves and grows with the brand and its audiences. Typically a utility app will reflect the brand direction or related features. The disadvantage of these applications is that they must continually evolve their information to keep it up-to-date and useful to the consumer, otherwise they will have no interest in returning to it.
What is needed to make a branded mobile application successful? First the brand must provide marketing support. Other advertising need to be employed to gain exposure and help generate a large number of downloads. If an application can make it into the iTunes top 100 then it gains a 40% higher chance of being downloaded (Shah). They also need to make sure to create an insightful user experience. If an application relates highly to its brand, people will respond to that. Thirdly, social sharing is highly important. People enjoy being able to talk and connect with others. If your application is connected in to other social media sites, your brand will be present in a larger space. Finally, it needs to be customized. If an application is like none other out there and is fine tuned to your specific brand and consumer needs, people will be fulfilled by it. This will ensure that they are downloading only your application for use in that utility category.
Examples of several highly successful utility brand applications are as follows. The Kraft iFood Assistant has been highly profitable. It offers 2000 recipes, many of which conveniently include Kraft products. It also has deals, coupons , and a built-in shopping list all to help motivate use. By having these features it remains engaging and 60% of the users that downloaded the 99cent app continue to use it (Shah). The Nike+ app is also flourishing. It brings together users and creates an experience around running. It can track a users run, including distance and time, and allows them to compare that with other users on the site. It also is connected to the web to encourage purchases of Nike shoes. Another illustration is the TimeOut iPhone application from Smirnoff. Smirnoff wanted to build off of their “Be There” campaign when they created this location-based app filled with relevant content. It has geo-location technology that when applied shows recommended activities in reference to their current location, this happens within seconds and includes event previews. With up-to-the-minute event information and recommendations users are also allowed to forward the information on to friends. You can even save your favorite restaurants, cinemas, and venues so that you can get upcoming information regarding them in the future. This directly connects consumers with their product experience, and 50% of people that downloaded it reportedly use it every day, making it extremely successful (Grill). Finally, my favorite idea for a utility application that Charmin sponsors is SitOrSquat. This app is fully dedicated to helping people find clean restrooms. The list is user-generated and is full of recommendations for sanitary bathrooms across the country. It has grossed over 400,000 downloads, and even made it to Forbes list of top 10 mobile applications (Burkitt).
All of these branded applications were a sensation because they followed four basic principles; they tied the app in with their advertising, related the information to their customer needs, recognized the importance of social sharing, and created something unique that people would love and pass on to their friends. Each brand found a relevant and meaningful way to promote their brand name.
Burkitt, Laurie (23 November 2009). Killer Apps: Best Branded Mobile Applications. Forbes. Retrieved from: http://www.forbes.com/2009/11/23/best-worst-apps-cmo-network-branded-mobile-apps.html
Grill, Andrew (10 January 2010). Branded Applications Will Drive Mobile Advertising in 2010. London Calling. Retrieved from: http://londoncalling.co/2010/01/branded-applications-will-drive-mobile-advertising-in-2010/
Lazerow, Michael (8 December 2008). Branded Applications: Holy Grail or Graveyard? iMedia Connection. Retrieved from: http://blogs.imediaconnection.com/blog/2008/12/08/branded-applications-holy-grail-or-graveyard/
O'Neill, Nick (3 September 2008). The Booming Branded Applications Industry. Social Times. Retrieved from: http://www.socialtimes.com/2008/09/the-booming-branded-applications-industry/
Sihah, Jinal (7 March 2011). Best Practices: Branded Mobile Applications. Retrieved from: http://jinalshah.com/2011/03/07/best-practices-branded-mobile-applications/
Stewart, Ryan (14 October 2007). Branded Applications as the New Advertising Medium. ZD Net. Retrieved from: http://www.zdnet.com/blog/stewart/branded-applications-as-the-new-advertising-medium/579